At Estrella , we are committed to providing high-quality products and exceptional customer service. Please review our brand policies below:
1. Product Care
Stainless steel items are water and perfume resistant, ensuring long-lasting shine and durability with minimal maintenance.
Chinese gold products are more delicate and require careful handling. To maintain their appearance, avoid direct contact with water, perfumes, lotions, and other chemicals.
2. Warranty and Defects
We guarantee the quality of our products upon delivery. If you receive a defective or damaged item, please contact us
3. Exchanges and Returns
Due to the nature of our products, we currently [do not accept returns] / [only accept exchanges under specific conditions]. Items must be unworn, in their original packaging, and returned within 15 days of purchase.
4. Authenticity
All materials are accurately described. Stainless steel products are made for long-term wear, while Chinese gold products offer beauty and affordability with proper care.
5. Customer Responsibility
It is the customer's responsibility to follow the recommended care instructions provided to prolong the life of their jewelry.
6. Policy Changes
Estrella reserves the right to update or modify these policies at any time without prior notice.
Choose your base chain start by picking your favorite base: Stainless Steel or Chinese Gold.
Select your jewelry type while choosing the base, use the checkbox to decide if you’d like a bracelet or a necklace.
Pick your charms explore our charm collection and add the ones that speak to your style.
Proceed to checkout once you’ve added everything you love.
Leave a note in the “Note” box at checkout, tell us how you’d like your charms arranged or if you want anything customized.
Place your order and we’ll handcraft your unique, star-inspired piece just for you ✨
